Terms and conditions

 

Last updated: 9.10.2025

These Terms & Conditions (“Terms”) govern your access to and use of digital products, services, and content provided by Potovanja in delo v tujini, Mayita, Maja Novak s.p., Finžgarjeva 1a, 4260 Bled, Slovenia (“we”, “our”, “us”).

By purchasing or accessing our products or services, you agree to these Terms.

1. Who We Are

Elite Hospitality Academy is a digital education platform helping individuals launch careers in luxury hospitality and private service (e.g. yachts, villas, VVIP travel).
The legal entity operating this site is:

Potovanja in delo v tujini, Mayita, Maja Novak s.p.
Registered in Slovenia
Email: info@mayita.si (backup mail will be used if needed: novak.maja11@gmail.com)

2. Eligibility

  • You must be 18 years or older to purchase our products or services.

  • Minors may access free content (e.g. TikToks, free quiz, newsletters), but purchases must be made by an adult or with guardian consent.

  • By purchasing, you confirm that you are legally eligible to enter into a contract in your jurisdiction.

3. Our Products

We offer the following products and services:

  • Starter Guide PDF (€47) – digital roadmap for entering the industry

  • Masterclass: The Elite Method™ (€297) – online training course with a job-getting system

  • 1:1 Coaching (€2997) – personalised support and accountability

  • Business Consulting – tailored advice and strategy for businesses in the luxury hospitality space. Prices vary depending on the scope of the project and are agreed individually by contract.

4. Pricing & Payment

All prices are listed in Euros (€).
Payments are processed securely through third-party platforms (e.g. Systeme.io, Stripe or others).
For Business Consulting, pricing is custom and agreed in writing before any work begins. A formal proposal and invoice will be issued.
We reserve the right to change pricing at any time. Taxes or fees may apply depending on your location.

5. Refund Policy

  • Starter Guide (PDF): Non-refundable.

  • Masterclass: Refund available only if you have:

    • Completed every step of the course, AND

    • Can provide evidence (e.g. LinkedIn posts, job applications, dockwalking photos), AND

    • Request the refund within 60 days of purchase.

    We reserve the right to assess whether the refund criteria are met.

  • 1:1 Coaching: Non-refundable, as this is a personalised service.

  • Business Consulting: Custom consulting projects are non-refundable once work has commenced, unless otherwise agreed in your individual contract.

6. Use of Materials

All digital content is for personal, non-commercial use only.
You may not:

  • Share your login or access with others

  • Copy, reproduce, or redistribute any content

  • Sell or republish any part of the materials

  • Business clients may receive custom materials or templates. These are also:

    • For internal business use only

    • May not be shared, resold, or redistributed outside of the client’s organisation

    • Remain the intellectual property of Maja Novak s.p., unless otherwise agreed in writing

Violation of this may result in termination of access without refund.

7. Intellectual Property

All content — including videos, guides, emails, templates, branding, and the “Elite Method™” system — is the intellectual property of Maja Novak s.p.
You do not gain any ownership rights by purchasing or accessing our products.

8. Testimonials & User Content

We may use screenshots of positive feedback or testimonials for promotional purposes.
No names or identifying information will be shared.

If you prefer not to have your testimonial featured (even anonymously), please let us know by email.

9. Data & Privacy

We collect and process the following personal data:

  • Name

  • Email address

  • Country (optional)

  • CV and application materials (coaching clients only)

This data is stored securely on Systeme.io.
We do not sell your data and will only use it to deliver services, send emails, and improve your experience.

See our [Privacy Policy] for more details.

10. Governing Law

These Terms are governed by the laws of Slovenia and applicable EU consumer protection laws.
Any disputes will be handled by the competent courts in Slovenia, unless otherwise required by mandatory local consumer law.

11. Dispute Resolution

We aim to resolve any disputes amicably.
If you have a concern or complaint, please contact us first at [Insert contact email].
If unresolved, you may be entitled to submit a complaint via the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

12. Updates to These Terms

We may update these Terms occasionally.
Changes take effect upon posting. Your continued use of our services means you accept the updated Terms.

Contact

If you have any questions about these Terms, contact: info@mayita.si